PERCEPTIVA

Support

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SUPPORT

Finding Unique Solutions to help your Business Thrive

 

Regardless of whether the solution to your issue requires remote or on-site assistance, we will work to resolve your request in 90 minutes or less. In fact, 90% of our IT support tickets are resolved in less than an hour.

 
 

Managed Services

Continuously moving businesses to simplified cost effective cloud based technologies to provide for a better technology experience and lower IT support cost.

We do this because we believe in leveraging the power IT to empower and move people within our partner organizations.

This is done by keeping our overhead low, standardizing solutions for our partners by providing automated, integrated, easy to configure and maintain technologies that allow us to pass on those cost savings to the organizations we work with.

 

Full Service

Offering support in surrounding locations. Each client receives unique support to fit their business model.

Implementation of Cloud Solutions-Specializing in Office 365Sophos and Dropbox

Efficiency and productivity are key, and we understand that as people become flexible and mobile, the way we interact with business must be as well. Cloud solutions allow our partners to be anywhere at any time, creating endless businesses opportunities

 
 

How the Orchestrate system works...

IT support: request to resolution in 90 minutes or less

 
 It all starts with industry-leading technology and customer service. As soon as you need to request IT support from Orchestrate, you can do so via phone, online portal, or email. Your request is logged by our help desk software, Zendesk, so we can deliver service swiftly and effectively.

It all starts with industry-leading technology and customer service. As soon as you need to request IT support from Orchestrate, you can do so via phone, online portal, or email. Your request is logged by our help desk software, Zendesk, so we can deliver service swiftly and effectively.

 No more than 60 minutes after contacting us, we will respond with our plan of action to resolve your IT issue. Zendesk allows us to respond to your initial request via online portal, phone, or even email.

No more than 60 minutes after contacting us, we will respond with our plan of action to resolve your IT issue. Zendesk allows us to respond to your initial request via online portal, phone, or even email.

 
 
 Regardless of whether the solution to your issue requires remote or on-site assistance, we will work to resolve your request in 90 minutes or less. In fact, 90% of our IT support tickets are resolved in less than an hour.

Regardless of whether the solution to your issue requires remote or on-site assistance, we will work to resolve your request in 90 minutes or less. In fact, 90% of our IT support tickets are resolved in less than an hour.

 Once the issue has been totally resolved, we always take your feedback. The reliability of our service depends, in large part, on our team getting to hear from you.

Once the issue has been totally resolved, we always take your feedback. The reliability of our service depends, in large part, on our team getting to hear from you.

 
 
 
 

We don't just offer services, We offer partnerships. We aim to add the human aspect back to IT and give you and your company the comfortability you need in order to help your business flourish.

 
 
 

Additional Offered Services

 
  • Desktop Support

  • Cloud Migrations

  • Server Upgrades/Migrations

  • VoIP Support/Installation

  • Server Support

  • Cable/Network Documentation

  • Cloud Hosting Services

  • Equipment Refresh

  • Disaster Recovery

  • Project Planning