Humans and Robots not working in perfect harmony? RPA with Signavio
Many company-wide RPA (robotic process automation) deployments start small, perhaps put in place to help run a discrete project, or remove some of the more mundane repetitive activities that human staff are finding irksome in a single department.
The benefits usually become clear very rapidly and, often with the help of a newly-converted advocate of the technology, the organisation tries to spread RPA across the enterprise, hoping for the same transformation everywhere.
Many think of this as digital transformation (or a significant part of it), but in contrast to the claims made by some RPA suppliers, rapidly deploying cheap robots across the company doesn’t create cost savings and efficiency gains to the extent that is desired.
The reasons for this disappointment are understood by Signavio, a German company with its headquarters in Berlin, with offices across North America, Europe, the UK, and Asia-Pacific.
At the heart of the issue suffered by the optimistic, yet disappointed RPA-using companies, is lack of emphasis placed on the “P” in RPA. Signavio’s experts know that any deployment of RPA without an emphasis placed on the determination and optimisation of processes puts highly efficient silicon workers in place to do inefficient tasks.
Signavio customers who have used the company’s Process Intelligencesolution have discovered that everyday processes in the organisation are quite different from what was initially designed and planned. Signavio understands that there’s usually a disjoint between what business owners think is happening (or what should be happening) and the reality. Only by determining the processes’ reality can RPA be genuinely effective and achieve a full and financially-viable ROI.
Variance identification – to give the concept its business analysis name – is a hot topic and one that TechHQ won’t attempt to delve into here. Suffice it to say that Signavio can help your organisation improve firstly how it works, and only then begin to automate processes. Without that crucial first step, RPA just may help your business become more efficient overnight, but why take the risk?
At the heart of what Signavio does is building an enterprise-level RPA workforce, one that’s working at processes that have been proven to be effective. In this, the company takes the refreshing step of looking at the deployment of robots as a quasi-Human Resources exercise. This approach can pose many questions and effect an extraordinarily positive change in the way companies think about RPA.
For instance, if you had limited resources to employ a new member of staff or two, where would you place them? On what tasks would you have a person (or in this case, a robot) concentrate? What are their job descriptions to be?
Having identified a place where a robot (think of a tireless, un-distracted and conspicuously accurate employee) might be placed, what will the organisation do to ensure that the new silicon employee will work smoothly with human colleagues, and digital systems, such as software platforms already in place?
Over time, the responsibility for monitoring the new silicon employee’s performance – are they hitting KPIs? – will fall to the software of the Signavio platform as a digital “line manager”, not the HR department. The Signavio platform will ascertain if your robot(s), managed by the RPA platform of your choice, need additional skills or need to be joined by colleagues in the same role, or perhaps, re-purposed elsewhere in the organisation.
The Signavio Business Transformation Suite gives any organisation a platform that determines the business processes in actualité, that quickly enables changes that need to be made in the way the company operates, and then deploys and orchestrates robots to undertake those processes in ways that create an enterprise-wide improvement.
Signavio enables humans and robots to work together in perfect harmony. The automated employees excel at repetition, data interchange, information management and intelligently aiding the whole organisation’s progress. Human workers will find themselves newly empowered. In short, your new workforce’s efficiency is vastly improved with Signavio, whether your people are carbon- or code-based.